FAQs

MONOGRAMMING

We offer a personalized monogramming service on many of our products. Please contact us to discuss what you’d like.

ORDERING

Items in stock will be dispatched within 48 hours. Due to the handmade nature of our products, some orders may take a little longer – if this is the case you will be notified as soon as we receive your order. Bespoke orders and commissions can take up to six weeks.

UK £4 for orders under £30.00

UK – STANDARD DELIVERY – £8.00

Includes Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Channel Islands. Delivery within 5 working days. Orders placed on a weekend or bank holiday will be processed the following working day.

UK – EXPRESS DELIVERY – £12.00

Delivery by 13.00hrs next working day, excluding weekends and UK bank holidays. Orders must be received before 11.30hrs to guarantee a next working day delivery (excluding weekends and bank holidays). Orders placed after 11.30hrs will be delivered within 48 hours. Orders placed on a weekend or bank holiday will be processed the following working day. We cannot provide a next day service to Isle of Man, Channel Islands, Northern Ireland, the Scottish Highlands and counties north of West Lothian.

COLLECTIONS

To avoid paying delivery charges all items can be collected from the Compton Marbling studio near Tisbury in Wiltshire, by prior arrangement.

EUROPE DELIVERY

Zone 1 (Eire, Germany, Holland, Belgium, Netherlands, France) – £TBC  Delivery – approximately 7 working days. For express delivery option, please email for shipping quote before ordering. All shipping costs to be paid in full before items can be dispatched.

Zone 2 (Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden, Malta, Poland) – £TBC Delivery – approximately 7 working days. For express delivery option, please email for shipping quote before ordering. All shipping costs to be paid in full before items can be dispatched.

WORLDWIDE DELIVERY

Canada, USA, Australia, Brazil, Japan, South Africa, New Zealand – Delivery – approximately 10 – 14 working days. For multiple items over a total weight of 1kg / maximum package size 37cm x 48cm x 6cm shipping costs will be calculated separately and you will be notified accordingly. All shipping costs to be paid in full before items can be dispatched. For faster delivery options, please email for shipping quote before ordering. When ordering please ensure you include a telephone number as local couriers may need to contact you.

REST OF THE WORLD DELIVERY –

Delivery – approximately 14 working days. For multiple items over a total weight of 1kg / maximum package size 37cm x 48cm x 6cm shipping costs will be calculated separately and you will be notified accordingly. All shipping costs to be paid in full before items can be dispatched. For faster delivery options, please email for shipping quote before ordering. When ordering please ensure you include a telephone number as local couriers may need to contact you.

TRACKING YOUR INTERNATIONAL ORDER

All international deliveries are sent by Royal Mail International and the progress of your delivery can be tracked through their website at http://www.royalmail.com/track-trace.

CUSTOMS & LOCAL TAXES*

Please note that customers outside of the European Union (EU) may incur import duty and local sales taxes on receipt of the shipment. These vary widely from country to country and are not included in your payment to Compton Marbling. We recommend you contact your local customs office for further information. Please also note that international shipments may be subject to cross-border inspections by customs authorities and on occasion this could delay the delivery time of your goods.

When you give delivery instructions Compton Marbling cannot be held responsible for lost or stolen parcels.

RETURNS & REFUNDS

Our refund policy is for 14 days from receipt of goods. If you are returning an item could you kindly email us with proof of purchase and let us know whether it is for exchange or refund. If more than 14 days have elapsed since your receipt of goods unfortunately we cannot offer a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Please ensure the package to be returned is clearly labelled with the correct address and securely sent via a recorded delivery service with proof of dispatch and the item is fully insured. We cannot accept liability for any goods lost or damaged in transit. Also please include a print out showing proof of purchase with the goods you are returning.

RETURN ADDRESS:

Compton Marbling, Lower Lawn Barns, Fonthill Gifford, West Tisbury, Wiltshire SP3 6SG.

Once your return item is received we will process your refund. Refunds will only be made to the card you used to make the payment. Refunds can take up to 10 working days from receipt of goods.

Overseas Refunds – Any import duties that arise from the return of goods back to the UK will be deducted from the final refund to you.